Client Support

How the Installation / Onboarding Affects the Cost

When someone inquires how much our solutions cost, the timing and scope of the installation is also a key factor. As a company, we provide two options for the installation/on-boarding process. An installation includes work connected to the purchase of new computers/servers and other components. An on-boarding is the up-front process to take over the environment and possibly install smaller components to the network.

The installation options are as follows, with their corresponding price ranges:

During Business Hours

This option includes a scheduled installation that occurs on Monday through Friday between the hours of 7am and 6pm. We work closely with you to best schedule the day or days to provide a seamless installation.

The average labor cost for this option is $150/hr., based on the lead time we have to schedule the installation.

After Hours

We understand that disruption to the business may not be a preference. As such, we provide an alternate option where we will schedule the installation during evening or weekend hours, to allow you little or no disruption to your practice.

The average labor cost for this option is $250/hr., based on the lead time we have to schedule the installation.

Most common “add-ons” found in the purchase of an IT Business Support Solution:

• 24/7 phone support
• Unlimited on-site support
• Network monitoring 24/7/365
• Cyber protection components
• HIPAA Compliance components
  • Encrypted email
  • Payment card compliance
  • HIPAA binders
  • HIPAA training
• Client reporting
• Purchasing hardware – we will provide a separate pricing solution to purchase hardware that includes complete payment up-front or a financing option.

As you see, there are many options available, an each has its own impact to your final pricing. When someone receives a quote from Sunset Technologies, we thoroughly examine each option to educate the client on the options’ benefits; and to identify its overall importance to the success of the solution.