Because it’s not about us; it’s about you. It’s about learning what you need to help you run your practice more efficiently and securely. We know the risks involved with your business data and understand the frustration technology can cause. We have a range of solutions to help, but it all starts with you.
BECAUSE YOU NEED SOMEONE TO PARTNER WITH AND TRUST
It’s not just about Dental IT and Security. We are here to be your business partner and trusted advisor. You need someone to go beyond IT. You want a partner to help you reduce roadblocks and provide best practices. We have many services available to help your practice excel.
BECAUSE YOU NEED SOMEONE YOU CAN RELY ON 24/7/365
A brief history of how and why we work 24/7/365 for you.
2005
Brad built a company that integrated hardware and software solutions that he could manage for his dental clients. He understood that dentists don’t have practices to spend their time working on their computer networks; they do it to be chair-side and help their patients.
As the years passed, Brad’s clients came to know they could depend on him to fix their issues, day, or night.
True story – Brad slept with his cell phone next to his pillow every night, just in case one of his clients needed him; when they did, he answered.
Transition
Those early days and Brad’s commitment to his customers are one of many reasons Sunset Technologies is genuinely a 24/7/365 business. We are following the lead of our founder in making sure our clients feel Rest Assured, knowing they can depend on us to answer the phone and help any time of the day or night.
Today
Today, Sunset Technologies still manages our clients’ computer software solutions to networks, However, just as your practices have grown from paper charts to EDR and from molds to 3D Intraoral Cameras, Sunset has evolved so we can support our clients better too.
We are more than an IT company; we are your business partner and trusted advisor on technology, security, operations, compliance, and more. We’ll help you accelerate your business as we work with you to reduce roadblocks and provide best practices. Sunset understands dentists have enough to worry about – we’re here to help our clients maintain peace of mind. We’re the Rest Assured company.
BECAUSE YOU NEED A TEAM OF EXPERTS YOU TRUST
Meet the leadership team
MEET YOUR TEAM
You know your patients by name, what dental (and sometimes life) problems they face, and you create relationships with them to enable them to feel comfortable in your practice.
Why should your partner relationships that support your practice be anything less? At Sunset, we want to know you, your team, what obstacles your practice faces, your pain points, and what is important to you!
This desire is why we created Teams to support our clients. Depending on the Solution Service you choose, each Team is comprised of an Account Manager, Team Lead, and Support Technicians that know their clients in and out. This format allows our clients the opportunity to create relationships with the Team that will be supporting them.
Additionally, we have a Network Operations Center (NOC) that manages the overnight work that needs to be accomplished without taking your practice offline during production hours.
The NOC also tests all updates, in a secure environment, before being delivered to your infrastructure. This enables us to ensure they are safe, secure, and will not take your network down upon delivery.
Account Manager
Responsible for maintaining an ongoing relationship with your business
Solicit/receive feedback to ensure your business needs are met, and you are experiencing the level of service and performance you signed up for with the Sunset team.
Provide a Business Review with your business to review these and any other topics you feel would benefit your office:
- Hardware / Software age and overall performance
- Updates and Patching overview
- Offline monitoring
- Anti-Virus protection update
- Cyber Security tips
- Contract and service agreement review
Team Lead, Remote Support
The Team Lead manages your team of support technicians responsible for a dedicated customer base. Our goal of having a specific group of individuals aligned with you is developing a deeper understanding of your infrastructure and remaining familiar with your needs and expectations.
BECAUSE YOU’RE WORTH IT
It all starts and ends with you. At the end of the day, you want your practice to be the best it can be. We create, draft, and implement the standards the dental technology industry follows. We don’t do this for us, we do this so you, our customers, have the very best available to keep your practice up and running smoothly and securely.
