When technology works, your day works.
From everyday IT support to proactive technology management, Uptime helps keep your dental software, imaging, workstations, and connected systems working so your team can focus on patients.
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DENTAL IT SUPPORT BUILT FOR REAL PRACTICES
When Technology works,
your day works.
From the front desk to the operatory, Uptime keeps production moving and the day on schedule. The entire practice moves together, consistently and smoothly.
START THE DAY READY FOR PATIENTS
What Uptime Means for Your Practice
Fewer Disruptions to the Clinical Day.
Dental IT support helps your team address technology issues that interrupt scheduling, check-in, and daily workflows.
Less Downtime. Less Revenue at Risk.
When technology interruptions delay appointments or prevent your team from seeing patients, production suffers. Uptime helps reduce the operational impact of those disruptions.
Support From People Who Understand Dental.
Connect with dental IT specialists who understand the software, imaging systems, and workflows your practice relies on.
WHY IT MATTERS
When your systems go down,
your practice feels it.
Technology problems rarely happen at a convenient time. Whether it’s an imaging issue during an appointment, a workstation that won’t cooperate, or software that slows down the front desk, even small interruptions can throw off the day.
“Check-in is down.”
Front desk at a standstill.
“Our x-rays aren’t loading.”
Patients get rescheduled.
“Our schedule froze.”
The day falls apart.
“IT hasn’t called us back.”
You’re still down.
Every interruption affects more than technology.
It affects the people and schedules depending on it.
Find the Right Uptime Support for Your Practice
Fundamentals for reliable IT support. Optimize for proactive monitoring and better performance.
FUNDAMENTALS
Responsive support
- Keep the clinical day moving with troubleshooting for dental software, imaging, workstations, and login issues.
- Get help when technology interrupts your day through responsive dental IT support.
- Spend less time navigating vendor issues with assistance coordinating technology problems involving dental software and equipment providers.
- Give practice managers time back by helping resolve everyday IT problems that pull them away from daily operations.
Fundamentals helps your team resolve everyday technology issues so they can get back to caring for patients.
OPTIMIZE
Proactive oversight
- Catch problems before they interrupt patient care. Continuous monitoring helps identify system issues and warning signs before they become larger disruptions.
- Keep critical systems performing reliably. Proactive maintenance and system updates help reduce preventable problems with the technology your practice depends on.
- Stop dealing with the same technology problems repeatedly. Ongoing oversight helps identify recurring issues and underlying performance concerns that need attention.
- Plan for growth instead of reacting to problems. Regular evaluation of system performance and technology needs helps your practice prepare for changes before they affect operations.
Optimize helps your practice move from reacting to technology problems to proactively managing the systems that keep your clinical day running.
Optimize provides proactive monitoring and maintenance. General IT support is available separately through Fundamentals.
Not sure which level fits your practice?
Every practice operates differently.
Let’s talk about your current IT environment and what your team needs to keep the clinical day moving.
Common Questions About Uptime
Uptime is Sunset’s Dental IT operations program, designed to give your practice the right level of technology support and management to keep your systems reliable and your patient day moving.
Fundamentals provides responsive dental IT support when technology issues interrupt your day. Optimize focuses on proactive monitoring and maintenance to help identify issues earlier, improve reliability, and reduce disruptions. Practices can choose either service or use them together.
Yes. Many practices need both. Fundamentals support the team when technology interrupts the day. Optimize helps reduce how often those interruptions happen in the first place.
Uptime Fundamentals includes dental IT support seven days a week, from 7 a.m. to 7 p.m. For practices that need support around the clock, Expanded 24/7/365 Support Hours can be added, giving your team access to dental IT support 24 hours a day, seven days a week, including holidays.
Your practice relies on more than one technology partner. Sunset helps coordinate IT-related issues with your vendors, so your team can spend less time figuring out who to call and more time focused on the patient day.
Uptime Fundamentals includes access to a HIPAA management platform that helps your practice organize compliance requirements and identify areas needing attention. Sunset provides the technology and visibility, while your practice remains responsible for managing its HIPAA compliance program.
Not necessarily. Sunset can work alongside your existing IT provider, depending on the services your practice needs. Whether you're looking for additional support, proactive oversight, or a more comprehensive IT relationship, we'll help you determine the right approach for your practice.
Keep Your Practice Running
Get Dental IT support designed to keep your systems reliable, your team productive, and your clinical
day moving.
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