Explore Our Onboarding
Ready for PrimetimeReady for Primetime
Imagine transitioning to a powerful technology partner without headaches.
At Sunset Technologies, we don’t just onboard you; we launch your practice into its prime.
Our “Ready for Primetime” Onboarding Process is meticulously designed to ensure a smooth, secure, and efficient transition to a co-managed or fully outsourced IT environment. Forget about the technical complexities – we handle every detail, allowing you to concentrate on what truly matters: your patients.
Our Clients Speak Volumes
We believe in setting you up for success from day one. Here’s what some of our valued clients have to say about their onboarding experience with Sunset Technologies:
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Great experience with Sunset – professional, knowledgeable, and caring people. Everything was done seamlessly and on time. Very happy working with this company. Thank you!
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We have had Sunset Technology support our office for many years. We have found they close the gap between our software companies and their hardware support. They are always very reliable, knowledgeable, timely, and friendly.
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Our onboarding with Sunset Technologies was truly outstanding. The team was incredibly professional, efficient, and made the entire setup process seamless and easy.
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Seamless onboarding, exceptional results.
At Sunset Technologies, we’re committed to a seamless journey for your business. Our expert team guides you through each of the following phases, ensuring a successful partnership and IT solutions that truly empower your operations with reliable uptime, optimal performance, and robust security.
Assessment
We comprehensively assess your network, physical hardware, and security measures. This service is essential for optimizing your existing infrastructure and offers a pre-purchase option. By conducting these assessments, during the pre-purchase phase, we equip you with valuable insights and knowledge that can be utilized during negotiations, ensuring informed decision-making at the negotiating table while providing a deeper understanding of the risk associated.
Onboarding
During this step, we focus on assuming control of the IT environment smoothly and efficiently. This involves transferring power from the previous IT provider, addressing any existing agreements, and assessing the environment for future remediation. Additionally, we prioritize establishing a solid working relationship with the key contacts at the site. However, we anticipate some immediate barriers that we must overcome, including:
Previous IT Agreement: We will carefully navigate any existing agreements with the last IT provider to ensure adherence to contractual obligations.
Obtaining Passwords and Relevant Information: We understand the importance of accessing essential passwords and pertinent information from the previous provider. Our team will work diligently to acquire and change these necessary credentials to ensure your environment is secure.
Understanding the Environment: To effectively manage your IT infrastructure, we will conduct a more in-depth assessment to gain a comprehensive understanding of your existing environment. This assessment allows us to identify areas for improvement and develop a tailored remediation plan.
Building Connections with Clinic Staff: Establishing strong communication and collaboration with the clinic staff is vital for a successful partnership. We will actively engage with your team to foster a positive working relationship, ensuring their needs and concerns are heard and addressed.
Our team is well-equipped to handle these challenges and facilitate a seamless transition. We prioritize open communication, proactive problem-solving, and efficient execution to overcome these barriers and ensure a successful partnership from the beginning.
Remediation
Our primary objective in this phase is to address outdated or non-compliant equipment within your IT infrastructure. By updating the environment, we aim to establish a solid foundation for improved uptime, enhanced security, compliance adherence, and an overall better user experience. Additionally, we can update the practice management software and initiate data feeding to the data warehouse, if required.
To guide us through this phase, we will start by understanding your environment’s current challenges and expectations. This includes assessing aspects such as phone systems, internet connectivity, response times, past issues with cybersecurity, and any other relevant factors. By gathering this information, we can identify areas that require attention and align our remediation efforts accordingly. Our approach includes the following:
Defining the Environment: We will work closely with you to clearly define the current IT environment, considering its unique characteristics, challenges, and specific requirements.
Explaining the Changes: We will provide a detailed explanation of the changes that will take place during the remediation process. This includes outlining the specific improvements, the estimated timing of implementation, and the anticipated impact on your operations.
To standardize our approach, we have a predefined set of items typically addressed when onboarding a new affiliate. However, during the assessment phase, we will conduct a comprehensive scan of your environment to determine the specific needs and customize our remediation plan accordingly.
The standard set of hardware that may be considered for remediation includes:
Network
Server
Pan/Imaging Computer
PC/Clients
Other Devices
Microsoft 365
By addressing these aspects, we aim to create a modern, secure, and efficient IT environment that supports your operations effectively. Our team will work closely with you to ensure minimal disruption and a smooth shift throughout the remediation process.
Data Transfer Setup
Not all clients will need this service, as it is the process of establishing the mechanisms and protocols for transferring data from a source system to a data warehouse. If you require these services, it involves configuring the necessary infrastructure, tools, and procedures to extract relevant data from your practice management software, or other data sources, and transfer it securely to your data warehouse.
The data transfer setup serves multiple purposes:
Data Integration: It allows for unified integration of your practice’s data with your data warehouse, enabling comprehensive analysis, reporting, and insights. By consolidating data from multiple sources, you can gain a holistic view of your operations and make informed decisions.
Data Centralization: The data warehouse is a centralized repository, housing structured and organized data from various systems. This consolidation simplifies data management and facilitates efficient access and retrieval of information.
Data Accessibility: Once the data transfer setup is established, authorized users within your organization, including decision-makers and analysts, can access and query the data warehouse to generate reports, conduct data analysis, and extract meaningful insights.
Data Security: Sunset Technologies ensures appropriate security measures are in place during the data transfer setup process. This includes employing encryption protocols, access controls, and other security measures to protect the confidentiality and integrity of the transferred data.
By setting up the data transfer process, Sunset Technologies enables you to leverage the capabilities of your data warehouse, unlocking the potential for advanced analytics, reporting, and data-driven decision-making. This integration ensures that your practice’s data is securely and efficiently transferred to the data warehouse, contributing to improved data management, performance monitoring, and strategic planning
Stop Reacting to IT Issues.
Partner with Sunset Technologies today to unlock the full potential of technology for your dental practice.
We provide the security, compliance, and efficiency you need to focus on delivering exceptional patient care.
Experience a seamless onboarding process designed to set your practice up for success.
