Sunset Services
Welcome to Sunset Technologies, your trusted partner in harnessing the power of technology to drive success in the dental industry. We specialize in delivering customized services encompassing technology integration, comprehensive support, robust security measures, and meticulous compliance solutions. Our expertise enables dental practices and DSOs to thrive in the digital age. Here is a holistic view of our services –
Ready for Primetime
Our services begin with our “Ready for Prime Time” phase. Sunset has defined four vital steps in successfully implementing new practices. We conduct a thorough assessment, streamline onboarding processes, implement remediation strategies, and facilitate secure data transfer setup. This crucial phase ensures a seamless transition to our co-managed Outsourced Environment.
Assessment
We comprehensively assess your network, physical hardware, and security measures. This service is essential for optimizing your existing infrastructure and offers a pre-purchase option. By conducting these assessments, during the pre-purchase phase, we equip you with valuable insights and knowledge that can be utilized during negotiations, ensuring informed decision-making at the negotiating table while providing a deeper understanding of the risk associated.
Onboarding
During this step, we focus on assuming control of the IT environment smoothly and efficiently. This involves transferring power from the previous IT provider, addressing any existing agreements, and assessing the environment for future remediation. Additionally, we prioritize establishing a solid working relationship with the key contacts at the site. However, we anticipate some immediate barriers that we must overcome, including:Remediation
Our primary objective in this phase is to address outdated or non-compliant equipment within your IT infrastructure. By updating the environment, we aim to establish a solid foundation for improved uptime, enhanced security, compliance adherence, and an overall better user experience. Additionally, we can update the practice management software and initiate data feeding to the data warehouse, if required.Data Transfer Setup
Not all clients will need this service, as it is the process of establishing the mechanisms and protocols for transferring data from a source system to a data warehouse. If you require these services, it involves configuring the necessary infrastructure, tools, and procedures to extract relevant data from your practice management software, or other data sources, and transfer it securely to your data warehouse.Once Ready for Prime Time is completed, we will either hand the office off to your internal IT Team, a Co-Managed Environment, or to our Sunset Team, in a Fully Outsourced Environment.
Discover the Sunset Core
Sunset Technologies assumes full responsibility for your technology infrastructure, providing comprehensive support to optimize your operations. Our expert team offers ongoing services which revolve around providing comprehensive support to all locations, recognizing the value and need for assistance whenever required. We offer two primary delivery methods: Remote Helpdesk Support and Onsite Support.
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Sunset’s Ongoing Services
Our services can begin before you purchase a practice and continue through that relationship. We provide many different types of ongoing services that are catered to your needs and your risk tolerance. Our main categories are Support, Data Security and Compliance, and Data Backup and Disaster Recovery. We also have additional services that can be added in each category.
Data Security & Compliance
At Sunset Technologies, we are committed to delivering top-notch security services to protect your digital environment. We define security as our capability to safeguard your entire network, including servers, computers, scanners, printers, and other connected devices, from potential threats. Additionally, we take measures to secure your network traffic against any unauthorized intrusion.
Our Base Level Security offerings are essential building blocks of a robust security program. They provide the foundational security measures required for the safety of our clients. From this foundation, we offer a range of additional services that are necessary for comprehensive security, albeit with some associated costs.
Our Base Level Security services include:
- Network Device Management: We effectively manage and monitor your network devices to ensure optimal performance and security.
- Managed Antivirus: We provide proactive antivirus solutions that detect and eliminate potential threats, ensuring the integrity of your systems.
- Endpoint Detection & Response (EDR): Our comprehensive EDR platform offers advanced threat detection, intrusion prevention, and real-time monitoring to keep your network secure.
- Web and Content Filtering: We implement filtering mechanisms to control and restrict access to potentially harmful websites and inappropriate content, enhancing your network security.
- Peripheral Device Support: Our team supports peripheral devices such as printers, scanners, and other connected devices, ensuring their smooth operation and security.
By partnering with Sunset Technologies, you gain access to these critical security measures as part of our comprehensive service package. Our expertise and dedication to securing your digital environment enables you to focus on your core operations confidently.
Data Backup & Disaster Recovery
Additional Value-Added Services
In addition to our base level services, we offer a range of services that provide value and enhance your technology environment’s functionality, security, and overall efficiency. To address your unique requirements, these services can be selected and added to your package based on your specific needs and requirements.Security & Compliance
Backup & Disaster Recovery
Note: The additional services listed above are not exhaustive, and we are committed to continuously expanding our offerings to meet the evolving needs of our clients.
At Sunset Technologies, we understand that each dental practice has unique needs. That’s why we offer the flexibility to tailor your service package, allowing you to choose the additional services that provide the greatest value to your organization.
